Channel 4 have addressed the issue following mocking from The Last Leg programme.
In a statement, the broadcaster noted, ‘On Saturday 25 September 2021, Channel 4’s channels and on-demand services were significantly affected when the fire suppression system was triggered at Red Bee Media, the company that broadcasts our services. The building was evacuated and no one was injured, but as a result, we were temporarily off-air.’
They continue ‘Even though all our channels are now broadcasting again, the problems caused by the incident means we are still experiencing issues with programmes and adverts as well as with audio and video quality. Since the incident, we have also continued to have problems with our All 4 service and are not able to offer any programmes with audio description, subtitles or sign language.
So, we would like to apologise for any problems you might still be experiencing as you watch your favourite shows. We want to reassure you that we are doing everything we can to return to a normal service as quickly as possible. Until then, bear with us if things don’t always go to plan. We are trying our best.’
The statement follows a slight mocking by the channel’s The Last Leg programme, which highlighted the lack of subtitles on programmes since the incident. Adam Hills was seen holding up written cards for deaf viewers apologising for the lack of visual aid.
Channel 4 isn’t the only service that has had issues, the BBC, Channel 5, BT Sport and S4C all have been affected along with sister stations from these broadcasters including Channel 4’s portfolio of music channels including 4Music, The Box and Magic.